Published on 28/08/2025

Use of the https://www.lespilotes.fr website (hereinafter the “Site”) implies full acceptance of the general conditions of use described below. These terms and conditions of use may be amended or supplemented at any time, and site users are therefore advised to consult them regularly.

This site is normally accessible to users at all times. The site may be interrupted for technical maintenance purposes, in which case users will be informed in advance of the dates and times of the intervention.

The site is regularly updated by https://www.lespilotes.fr. In the same way, the general conditions of use may be modified at any time: they are nevertheless binding on the user, who is invited to refer to them as often as possible in order to take cognizance of them.

 

1 – Owner

The present web site accessible at the following address https://www.lespilotes.fr (hereinafter the “Site”) is the property of the company S.A.S. LES PILOTES (hereinafter S.A.S. LES PILOTES).

  • Company name: S.A.S. LES PILOTES
  • Commercial name: Hôtel Les Pilotes
  • Head office address: 62, rue de la Ferté – 80230 Saint-Valery-Sur-Somme – France
  • SIRET : 53130796500016
  • Intracommunity VAT number: FR22531307965
  • Activity (NAF or APE code): 5510Z
  • Legal form: S.A.S.
  • Trade register: Amiens
  • Share capital: 100,000.00 euros
  • Name of legal representative: GAUTIER Laurence as CEO.
  • Name of publication manager: GAUTIER Laurence in her capacity as CEO.
  • Name of the Data Protection Officer (DPO): GAUTIER Laurence in her capacity as CEO.

To contact us :

 

2 – Design

This website, accessible at https://www.lespilotes.fr, is designed and developed by Diadao Productive, a limited liability company (SARL) with capital of 100,000.00 euros, registered in the Montpellier Trade and Companies Register under number 443 748 397 00041, with an intra-community VAT number FR34443748397, whose head office is located at Zone Ecoparc – 625 Avenue de la Saladelle 34130 Saint-Aunès – France.

Diadao is a digital and marketing agency dedicated to hospitality and tourism (hotels, restaurants, spas and tourism players). The website’s artistic director is Mr Serge Bija, in his capacity as Diadao founder.

To contact them :

 

3 – Host

The website, accessible at https://www.lespilotes.fr, is hosted by o2switch, a simplified joint-stock company (SAS) with capital of 100,000.00 euros, registered in the Clermont-Ferrand Trade and Companies Register under number 510 909 807 00032, headquartered at Chemin des Pardiaux 63000 Clermont-Ferrand – France.

To contact them
Address: Chemin des Pardiaux 63000 Clermont-Ferrand – France
Telephone number: 04 44 44 60 40
Website: https: //www.o2switch.fr

 

4 – Site content and intellectual property

The Site and its components may contain confidential information or information protected by intellectual property legislation or any other applicable law.

Unless otherwise indicated, the content of the Site, the general structure, the texts, the images (animated or not) and the sounds of which the Site is composed are the exclusive property of S.A.S. LES PILOTES. The user is prohibited from copying, modifying, creating a derivative work, assembling, decompiling, assigning, sublicensing or transferring, in any manner whatsoever, any element of the Site or the Content, except for personal use.

Any total or partial representation of this Site and its Contents, by any process whatsoever, without the express prior authorization of S.A.S. LES PILOTES is prohibited and constitutes an infringement punishable under the French Intellectual Property Code.

Credits

Text: Hôtel Les Pilotes

Photos : Hôtel Les Pilotes

 

5 – License to use the Site Content

By connecting to the Site, the user agrees to accept from S.A.S. LES PILOTES, a license to use the Content of the Site strictly limited to the following imperative conditions:

This license is non-exclusive and non-transferable. The right of use granted to the user/internet surfer is personal and private: in other words, any reproduction of the site content on any medium whatsoever for collective or professional use, even internally within the company, is prohibited. The same applies to any communication of this content by electronic means, even on a company intranet or extranet.

The right of use only includes authorization to consult the site and its content. This use only includes authorization to reproduce for storage for the purposes of representation on a single-user screen and reproduction in one copy, for back-up copies and printing on paper. Any other use is subject to the express prior authorization of S.A.S. LES PILOTES. Violation of these provisions shall subject the offender and all responsible persons to the criminal and civil penalties provided for under French law.

 

6 – Contractual limitations concerning technical data

The Site uses WordPress CMS technology (PHP, HTML, JavaScript, CSS).

The Site may not be held liable for any material damage arising from use of the Site. Furthermore, users of the Site undertake to access the Site using recent, virus-free equipment and a latest-generation browser.

The Site is hosted by a service provider, O2Switch, on the territory of the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: No. 2016-679).

The aim is to provide a service that ensures the highest level of accessibility. The host ensures continuity of service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for as short a time as possible, in particular for maintenance purposes, to improve its infrastructures, in the event of infrastructure failure or if the services generate traffic deemed abnormal.

S.A.S. LES PILOTES may not be held liable in the event of malfunction of the Internet network, telephone lines or computer equipment, particularly due to network congestion preventing access to the server.

 

7 – Data protection law

The company S.A.S. LES PILOTES, with capital of 100,000.00 euros, registered in the Amiens Trade and Companies Register under number 53130796500016, is responsible for processing the data collected on the Site. The person responsible for collecting this data is GAUTIER Laurence, in her capacity as CEO.

The data collected and stored is hosted by the Société par Actions Simplifiée (SAS) FIDUCIAL DIGITAL SOLUTIONS, with capital of 1,000,000.00 euros, registered in the Nanterre Trade and Companies Register under number 390 640 365 00040, whose registered office is located at 41, rue du Capitaine Guynemer, 92400 Courbevoie.

FIDUCIAL DIGITAL SOLUTIONS is a company that offers PMS for accommodation and catering. It is committed to the reliability and security of its products.

To contact them :

  • Address: 41, rue du Capitaine Guynemer, 92400 Courbevoie, France
  • Telephone: +33 04 72 20 76 00
  • E-mail: gestion.cnil@fiducial.fr
  • Website: www.fiducial.fr

The user is informed that in accordance withArticle 32 of the French Data Protection Act of January 6, 1978 as amended and the General Data Protection Regulation (RGPD: No. 2016-679)

the information communicated by means of the forms present on the Site is necessary to respond to his/her request and is intended for the departments in charge of responding to his/her request for the purpose of following it up. The information collected on this Site via the form(s) will be kept for 18 months for occasional visitors and for 24 months for S.A.S. LES PILOTES customers. At the end of these periods, personal data will be deleted or made anonymous.

In accordance with the provisions of Articles 39 and 40 of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (RGPD: n° 2016-679), users have the right to access, rectify, update and delete information concerning them, which they may exercise by contacting GAUTIER Laurence by e-mail at reception@lespilotes.fr, or by post at 62, rue de la Ferté – 80230 Saint-Valery-Sur-Somme, specifying in the subject line of the e-mail or post “Rights relating to the protection of your privacy” and enclosing a copy of proof of identity. The Site also provides a form enabling you to exercise your rights. Simply click on the following link: https: //www.lespilotes.fr/formulaire-rgpd

You also have the right to give instructions concerning the fate of your data after your death.

In accordance with the provisions ofArticle 38 of the French Data Protection Act of January 6, 1978 as amended and the General Data Protection Regulation (RGPD: No. 2016-679). Users may also object, on legitimate grounds, to their data being processed without reason and at no cost to them, to their data being used for commercial prospecting purposes.

Users of the Site are required to comply with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (RGPD: no. 2016-679), the violation of which is punishable by criminal penalties. In particular, it must refrain from any collection or misuse of personal information to which it has access, and in general, from any act likely to infringe the privacy or reputation of individuals.

 

8 – Data security

The https://www.lespilotes.fr site uses the SSL (Secure Socket Layer) security protocol, the most widely used in the world. It is used to secure and encrypt information transmitted between S.A.S. LES PILOTES and site users. The key to SSL’s success is its incredible simplicity for users.

Browsers are alerted to the presence of SSL security by the display of a padlock and the https protocol in the URL. So you can send information securely to S.A.S. LES PILOTES.

To ensure the security and confidentiality of personal data, the Site uses networks protected by standard devices such as firewalls, pseudonymization, encryption and passwords.

When processing personal data, the Site takes all reasonable steps to protect them against loss, misuse, unauthorized access, disclosure, alteration or destruction.

Information that is essential for responding to user requests, such as the user’s surname, first name, address and e-mail address, is marked with an asterisk on collection forms. S.A.S. LES PILOTES will not be able to process users’ requests unless they complete the fields marked with an asterisk.

Data storage solution subcontractor :

FIDUCIAL DIGITAL SOLUTIONS PMS (Product Management System) software suite, certified NF525, for accommodation and catering, is committed to the reliability and security of its products.

For online reservation services, user data is stored on a centralized server hosted by D-Edge.

 

9 – Booking and payment system

When making a reservation on the Site, the browser/user may be redirected to a subcontractor offering a reservation and payment management solution.

The personal data collected is shared with D-EDGE, a simplified joint stock company (SAS) with capital of 12,700,298.40 euros, registered in the Paris Trade and Companies Register under number 431 513 852 00076, whose registered office is located at 14-16 Boulevard Poissonnière 75009 Paris – France.

The data collected with D-EDGE is used for reservation and customer management purposes, for invoicing and payment purposes, and to conduct sales actions and satisfaction surveys.

To contact them

 

10 – Cookies

When accessing the Site, a cookie may be automatically installed and stored temporarily on the user’s browser or hard disk.

A cookie is a block of data that does not allow users to be identified, but is used to record information relating to the user’s navigation in order to facilitate use of the Site (such as the pages consulted, the date and time of consultation, etc.). The information collected on this site will be kept for a period of 13 months. You can configure your browser to be informed of the presence of cookies and, if necessary, to refuse them, as described at the following address https://www.cnil.fr/fr/cookies-et-autres-traceurs.

Users have the right to access, withdraw and modify personal data communicated via cookies under the conditions indicated above. Users have the right to prevent cookies from being saved by configuring their browser. However, this operation will result in the deletion of all cookies used by the browser, including those used by other websites, which may lead to the alteration or loss of certain parameters or information. For more information, please consult our Cookie Policy.

The operating company invites you to consult the CNIL website at the following address: CNIL website, CNIL advice on how to manage cookies on your browser.

 

11 – Trademarks

Any S.A.S. LES PILOTES trademarks that may appear on the Site are the exclusive property of S.A.S. LES PILOTES. Any total or partial reproduction of these trademarks without the express authorization of S.A.S. LES PILOTES is therefore prohibited.

 

12 – Hypertext links & Backlinks

S.A.S. LES PILOTES shall not be held liable for any hypertext links set up within the framework of this Website to other resources on the Internet. Users of the Site may not set up a hypertext link to this Site without the express prior authorization of S.A.S. LES PILOTES.

After express and prior authorization from S.A.S. LES PILOTES, the hypertext link https://www.lespilotes.fr must be accompanied by a brief and precise descriptive text informing the Internet user of the interest and exact nature of the activity of S.A.S. LES PILOTES. The link must be visible and may appear in the “Partners” tab of your site. To obtain the express prior agreement of S.A.S. LES PILOTES, please contact us by e-mail at reception@lespilotes.fr, or by post at 62, rue de la Ferté – 80230 Saint-Valery-Sur-Somme, specifying “Hypertext links” in the subject line of the e-mail or post and enclosing the URL address of your site and the location of the link https://www.lespilotes.fr.

 

13 – Authorization to reproduce content

For any information or request for reproduction of content appearing on the Site (text, graphics, illustrations, animated or non-animated images and sounds), whatever the medium, users are invited to send their request by e-mail to reception@lespilotes.fr, specifying “Reproduction authorization” in the subject line and enclosing the part of the content you wish to reproduce as well as the context of this request.

 

14 – Respect for privacy & Out-of-court settlement of consumer disputes

S.A.S. LES PILOTES makes every effort to ensure that the information published on the Site is accurate and up-to-date. The information contained on the Site is not contractual and is subject to change without notice. S.A.S. LES PILOTES reserves the right to modify the content of the Site and these General Conditions of Use at any time and without notice. These modifications are binding on you and we recommend that you consult the Site regularly to check the general conditions of use in force. However, S.A.S. LES PILOTES cannot guarantee the accuracy, precision or completeness of the content available on the Site and invites the user to contact S.A.S. LES PILOTES directly.

S.A.S. LES PILOTES respects your privacy and is committed to protecting it. The purpose of this statement is to inform you of our privacy policy and practices, and of the choices you can make about the way your information is collected online and how that information is used. The website and our activities are governed by French law. In the event of any dispute arising from your use of our website, the French courts shall have exclusive jurisdiction. For further information, please consult our Privacy Policy.

In accordance with the provisions of articles L. 612-1 et seq. of the French Consumer Code, any consumer has the right to have recourse, free of charge, to a consumer mediator with a view to the amicable resolution of a dispute between him/her and a professional, in this case S.A.S. LES PILOTES. To this end, S.A.S. LES PILOTES guarantees consumers effective recourse to a consumer mediation system. The procedures for implementing the mediation process are specified by decree in the Conseil d’Etat.

To facilitate access to mediation and in accordance with legal obligations, S.A.S. LES PILOTES designates the following mediator as a referent for the resolution of consumer disputes:

Médiateur du Tourisme et du Voyage (MTV) Website to contact the mediator: https: //www.mtv.travel/saisir-le-mediateur/

Consumers may refer unresolved disputes with S.A.S. LES PILOTES directly to the Médiateur du Tourisme et du Voyage, following the instructions and procedures indicated on the above-mentioned website. The request for mediation must be made within a reasonable time of the written complaint to S.A.S. LES PILOTES.

It should be noted that mediation is a voluntary and non-binding process for both parties. It does not replace traditional legal remedies should mediation fail.

Right of withdrawal :

In application of the provisions of article L 221-28 of the French Consumer Code, the accommodation services offered on the Site by the Hotel are not subject to the application of the right of withdrawal. Consequently, the services ordered on the Site are subject exclusively to the cancellation and modification conditions set out in these General Terms and Conditions, and the Customer may not invoke the right of withdrawal.

Bloctel opposition list :

The Bloctel opposition list enables you to register free of charge on an official list to express your refusal of telephone canvassing: https: //www.bloctel.gouv.fr/

 

15 – Modifications to the Site and General Conditions of Use

S.A.S. LES PILOTES makes every effort to ensure that the information published on the Site is accurate and up-to-date. The information contained on the Site is not contractual and S.A.S. LES PILOTES reserves the right to modify, at any time and without notice, the content of the Site as well as the present general terms of use. Such modifications are binding on you and we recommend that you consult the Site regularly to check the general conditions of use in force. However, S.A.S. LES PILOTES cannot guarantee the accuracy, precision or completeness of the content available on the Site and invites the user to contact S.A.S. LES PILOTES directly.

To discover